I was happy that one of our friends who was a Marine had set me up with one of his buddies, and I saw him a couple of times. Unfortunately, I also “got” something from him. Meanwhile J had been freaking out on us. He took his girlfriend’s car to Northern California to visit some old friends of his. Apparently, he ran her manual transmission into the ground and also found some girls up there, too. When he came back, he and his very large knife took a nice rip out of my favorite Mickey Mouse poster which I had on the door to my room. At the same time, I looked so thin and unhealthy every time I visited my parents that they started giving me food which I hoarded in my closet with my bedroom door locked.
Tuesday, June 7, 2011
The Story of Crazy - Roomates, Round One
I was happy that one of our friends who was a Marine had set me up with one of his buddies, and I saw him a couple of times. Unfortunately, I also “got” something from him. Meanwhile J had been freaking out on us. He took his girlfriend’s car to Northern California to visit some old friends of his. Apparently, he ran her manual transmission into the ground and also found some girls up there, too. When he came back, he and his very large knife took a nice rip out of my favorite Mickey Mouse poster which I had on the door to my room. At the same time, I looked so thin and unhealthy every time I visited my parents that they started giving me food which I hoarded in my closet with my bedroom door locked.
Thursday, June 2, 2011
This Story Does Not Have a Happy Ending
It was right before Christmas 2001. I was on my way to the freeway from work when I saw the kitten run out into the street. It was hit by a car. At first I didn’t realize what it was. I thought something had blown out in to the street. It wasn’t until I closer that I realized it was lumpy! It didn’t look too bad, so I pulled over to the side of the road.
It took me a minute before I could run out into the center of the street. It was rush hour before a holiday on a busy street, after all. It was moving a little. Unfortunately, as I was parking and trying to get out into the street, poor little kitty had been run over a couple of times. But I didn’t care. I just wanted to get it out of the road.
I picked it up and ran back to where my car was. I could still feel it breathing, so I felt there had to be hope. For some reason, I still thought that after looking the little guy over. He was tiny, no bigger than the length of my forearm, and black and white. I could see his labored breathing in my hand. He was covered in blood, but I didn’t want to move him around too much to find out where it was from. I grabbed a jacket out of my car and put it down on the trunk, and put the little guy on it.
I looked him over a little and realized that he may be in worse shape than I thought. He was pretty flat in areas, and very floppy. But amazingly, that wasn’t what caught my eye the most. One of his eyes was ok looking, and kept staring at me, no matter where I moved. But the other eye, well, let’s just say it wasn’t IN his head. It wasn’t gone, it was still attached, but no longer in the socket. That kind of creeped me out. But I soldiered on.
Now that I picked this poor injured cat out of the middle of the road, what in the world was I going to do with it? I had my cell phone, but because I didn’t know what to do, I did what anyone else would do. I called work. They have computers there, right? Plus, at the time, I worked for an animal magazine. Someone there should know what I should do! I got one of the sales people from Dog Fancy, Gene. He’s a very nice man with a DJ voice. I was hysterically crying at this point, because I not only felt bad for the kitty, but I was so frustrated with myself for not knowing the area that I had worked in for the last two years. He couldn’t think of much except to call the Humane Society or the city animal control, and he tried his best to calm me down. He didn’t have either number, and had to go because there were other calls coming in.
I ended up calling Information to get connected to animal control. I got connected, and surprisingly, someone was there. It was after five on a holiday weekend, after all. I can only imagine how crazy I looked, flailing my arms while on my cell phone, parked in the driveway of the parking lot and yelling into the phone like a loon while covered in blood from this poor kitty! I finally nailed down when they would be able to come out. But I wasn’t sure I could wait for them to show up, so I told the person on the phone that I would lay the kitty down in the grass next to the driveway. They agreed that would be fine.
I decided I had to wait. I couldn’t leave the poor little kitty alone. It was getting chilly and it was the holidays, after all, I wasn’t heartless. I waited with kitty and held him while he took his last shuddering breaths. I hope he went in peace. That started me crying all over again. And then the animal control truck arrived, it only took a few minutes, but it seemed like an eternity. The lady got out of the truck and took out a giant shovel. I told her that the kitty had passed before she got there. She understood and had me place the kitty on the ground, she picked him up with the shovel and put him into the back of the truck. She told me to have a Merry Christmas, got into her truck and drove away.
I did not feel right, but there was nothing I could do except go home. So, off I drove, sobbing all the way.
Photo credit: Pick Your Clan
Tuesday, January 15, 2008
The Joy of Working in a Call Center
On one of my favorite chatting websites, we often talk about our jobs, what sucks about them what rocks about them, how we like/dislike our managers, how that annoying person down the hall not only makes us annoyed to hell and back, but also seems to be great for a story to pass on.
Last night we started discussing call centers briefly. Because I work in one, It is an outsourcing call center, so I am not really allowed to say what contract I work on. So, please forgive me. This is my list of things I noticed while working in a call center, or things that don’t happen at normal workplaces.
1. People are generally morbidly obese, or really excruciatingly thin. There are not many that are in between. The ones that are obese, tend to walk around taking one step at a time and hold themselves up with the walls and anything around that they can grasp. The too thin ones are likely on meth. At least that’s what they look like.
2. Everyone is a gamer, is married, seeing a gamer, or has recently broken up with a gamer for another gamer. 8 times out of 10, married employees have met their S.O. on the internet, World of Warcraft online, or at work.
3. People have no shred of understanding about normal hygiene. “Bathe more than once a week” is foreign to them. “Use deodorant” is another oddity. Put a bunch of really large people together that have not bathed or used deodorant in a while and you have a fire hazard.
4. Speaking of stench: the bathrooms. I don’t know if it is the way these people eat, or if it’s just that they are filthy beasts. The bathrooms are impossible. People smear poop on the walls, and I find used tampons/pads in the corner, they don’t flush, and most of the time, they don’t wash their hands. I see little wads of toilet paper or towels stuffed in the corners of the stalls, they pee on the seats. I could go on…
5. The employees usually do not dress for their size/figure. I often see large bellies hanging out under t-shirts, muffin tops and people who look like they can’t breathe, because their pants are so tight.
6. There is often the smell of freshly smoked pot filling the air when my co-workers come back from their breaks and lunches.
7. The larger people are up in arms every time the elevator breaks down.
8. We have an extraordinary amount of transgendered people working here. Often you can’t tell which sex they are currently. Even when they go into the restrooms. Women with full beards, men with large breasts. It’s all very confusing.
9. Someone once actually pooped on the carpet right outside a manager’s cubicle.
10. People spit everywhere. Especially right where other people are walking or standing. Mostly in the smoking section.
11. No social or driving skill exists here.
12. People with terrible teeth work here. So bad that it hurts to look at them.
13. Someone once brought his girlfriend up the stairs by a spiked collar and a chain leash. She wore a wedding dress to work. They claimed to be vampires.
14. People that work in call centers more than 80% of the time have the most annoying voices. And the ones that have the most annoying voices, tend to yell a lot.
15. Farting is commonplace. And never excused.
16. This place is a breeding ground for disease and illness. Most people don’t cover their mouths when they cough. That’s probably how the TB broke out here last year.
17. Everyone seems to have sex with everyone else. It’s pretty gross. If you aren’t sleeping with someone here, you are either married to someone (and most of the time that doesn’t stop people) here, a prude, or you will have gossip started about you.
Then, there are the callers.
1. More often than not, we get yelled on an hourly basis. Sometimes, we get calls from really nice people, but most of the time, we are threatened, screamed at about how horrible we are – not the company, but us, personally. Especially if we can’t fix their problem.
2. Customers do strange things on the phone.
3. I had a customer start having sex with her S.O. while on the phone with me. Once I figured out what they were doing, I hung up.
4. I have also had people that were hiding from their ex-spouses.
5. I heard one woman getting beat up by her husband/boyfriend. I have also heard children getting threatened by their parents.
6. I don’t think customers realize how much we hear over the phones and how much things are amplified. Washing dishes, or using the restroom can really hurt our ears. Same with filling a glass with ice cubes.
7. We can hear you talking to other people about how retarded you think we are. Why did you call us if you know more than we do?
8. The wind in the phone is not conducive to me hearing you well enough to understand you. Same with speaker phone. While sometimes, I understand that you need to put us into that situation, please don’t do it for long and don’t do it if not necessary.
9. If I can identify what movie your child is watching, it’s on too loud. If I know what kind of traffic you are having by the news that you have on your TV, it’s too loud.
10. Please don’t run the garbage disposal next to the phone.
Please don’t yell at people, or cough or hold anything beeping up to the phone when you are talking to me.
11. If you have a fire alarm that needs a new battery, fix it. That is a really quick way to get an angry tech that is not so willing to help you.
12. If American English is not your first language, do not get angry because we can’t understand you. We are trying our best, just speak slower and we may be able to decipher what you are saying. Or pick the Spanish version of our call at the prompt.
13. As soon as you don’t hear anything, don’t start screaming Hello, Hello into the phone. We will greet you if we are given a chance.
14. Do not call me baby, doll, sweetheart or try to get me to fly out to your area for a date and don't pressure me to leave my husband for you.
I didn’t mean to make this into a rule book on how to talk on the phone, but most of this is common sense. You’ll get much better service.
As for how it is in the workplace, from what I understand, this is fairly commonplace. It doesn’t excuse it, but…. We do what we can, I guess.